Interactive Support

What is an Interactive Support Session?

An Interactive Support session allows you to talk to a technician while the technician is able to view and control your computer.

Is this secure?

Yes, because of the following reasons:

1. Only you can start the session (and you can close it any time).
2. No software is installed and a connection can only be made to LyricCode Software support.
3. The connection is encrypted.

How do I start an Interactive Support Session?

When the technician prompts you to, click here to download and run the Interactive Support client.