What is an Interactive Support Session?
An Interactive Support session allows you to talk to a technician while the technician is able to view and control your computer.
Is this secure?
Yes, because of the following reasons:
- Only you can start the session (and you can close it any time).
- No software is installed and a connection can only be made to LyricCode Software support.
- The connection is encrypted.
How do I start an Interactive Support Session?
When the technician prompts you to, click here to download and run the Interactive Support client.